- Level
- confirmed
- Worst impact
- Degraded
- Components
- Search
- Down Index
- 20of 100
What to do
Check whether you use Smartsheet Search. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 34m it lasted.
Anything that failed between 2026-04-22 16:45 UTC and 2026-04-22 19:20 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We are investigating reports of the Workspace panel not opening or closing unexpectedly. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
provider
- identified
We have identified the issue responsible for the Workspace panel not opening or closing unexpectedly and are implementing a fix. We will provide frequent updates until we reach a monitoring status.
provider
- monitoring
We are observing stability being restored for Workspace panel not opening or closing unexpectedly. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
provider
- resolved
Workspace panel functionality has been fully restored and is operating normally. The incident is now resolved.
provider
- postmortem
Between 22:40 UTC on April 21 and 19:21 UTC on April 22, the Workspace Panel was not rendering consistently for users. Regardless of whether they had toggled it on or off, the panel did not appear. The issue was particularly present for non-Enterprise users \(Business and Pro accounts\). The impact was limited to the panel and did not affect any other UI flows within the Smartsheet app. The incident was resolved by rolling back the affected Workspace Panel to a previous known good version.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7e5b5611c8
Is Smartsheet still down?
No, this incident was resolved 2026-04-22 19:20 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 34m, from 2026-04-22 16:45 UTC to 2026-04-22 19:20 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Search.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.