- Level
- confirmed
- Worst impact
- Degraded
- Components
- Help Center
- Down Index
- 19of 100
What to do
Check whether you use Smartsheet Help Center. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 32m it lasted.
Anything that failed between 2025-10-29 21:17 UTC and 2025-10-29 23:49 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
provider
- identified
A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
provider
- monitoring
A fix has been implemented. We are monitoring this service for stability.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Beginning at approximately 1:56 PM PDT on October 29, 2025, some customers began experiencing issues accessing https://help.smartsheet.com, due to a disruption with our third-party hosting provider. The fix was fully deployed and service was restored for all customers at approximately 2:50PM PDT.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-80b7ecb1a9
Is Smartsheet still down?
No, this incident was resolved 2025-10-29 23:49 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 32m, from 2025-10-29 21:17 UTC to 2025-10-29 23:49 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Help Center.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.