- Level
- confirmed
- Worst impact
- Major outage
- Components
- Smartsheet Login, Sheets, Forms, Reports, Dashboards
- Down Index
- 42of 100
What to do
Check whether you use Smartsheet Smartsheet Login, Sheets, Forms, Reports and 1 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 26m it lasted.
Anything that failed between 2025-08-26 00:34 UTC and 2025-08-26 03:01 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We are currently investigating some customer reports of the Smartsheet application not loading for users. We will continue to provide frequent updates as we work towards resolution.
provider
- identified
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.
provider
- monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On August 8th, 2025, starting at 5:15 PM PST, users began experiencing errors and difficulties accessing Smartsheet. By 5:56 PM PST, full service was confirmed to be restored for all users. Our engineering teams quickly determined that a recent internal service deployment was the cause of Smartsheet's unavailability. A rollback of this deployment was initiated, and full service was restored by approximately 5:56 PM PST. We are currently reviewing our deployment processes and internal service dependencies to prevent similar issues in the future.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-89dad9c314
Is Smartsheet still down?
No, this incident was resolved 2025-08-26 03:01 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 26m, from 2025-08-26 00:34 UTC to 2025-08-26 03:01 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Smartsheet Login, Sheets, Forms, Reports and 1 more.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.