- Level
- confirmed
- Worst impact
- Major outage
- Components
- In App Workflows, Sheets, Reports
- Down Index
- 43of 100
What to do
Check whether you use Smartsheet In App Workflows, Sheets, Reports. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 28m it lasted.
Anything that failed between 2026-08-11 19:51 UTC and 2026-08-11 23:20 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We are investigating issues with Sheets, Reports, and Workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
provider
- investigating
We're continuing to look into this and are working toward a mitigation that we expect to have in place soon.
provider
- monitoring
A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a database query-routing issue related to the conditions behind recent service disruptions, where certain reads were routed to primary write servers and an edge case involving sheet synchronization amplified the resulting load. We stabilized the service by 3:20 PM PDT and confirmed full recovery by 4:20 PM PDT after scaling affected services and failing over database servers to increase capacity. We identified and deployed a permanent code fix to correct the query routing. We are also improving monitoring and safeguards to detect and mitigate similar conditions earlier.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-9a635aef72
Is Smartsheet still down?
No, this incident was resolved 2026-08-11 23:20 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
3h 28m, from 2026-08-11 19:51 UTC to 2026-08-11 23:20 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named In App Workflows, Sheets, Reports.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.