- Level
- confirmed
- Worst impact
- Degraded
- Components
- In App Workflows, Sheets, Forms, Dashboards
- Down Index
- 21of 100
What to do
Check whether you use Smartsheet In App Workflows, Sheets, Forms, Dashboards. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 27m it lasted.
Anything that failed between 2025-05-07 14:50 UTC and 2025-05-07 18:17 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
We have identified the issue and have implemented a fix. We are monitoring to ensure continued stability of these features.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On May 7th, starting around 6:50 AM PDT, some users experienced unexpected issues loading sheets and dashboards, executing workflows, and submitting forms \(including update and approval requests\). Our Engineering teams quickly identified that a recent internal service deployment caused degraded performance for these features. A fix was implemented and service was fully restored by 9:00 AM PDT.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9cc023d5b8
Is Smartsheet still down?
No, this incident was resolved 2025-05-07 18:17 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
3h 27m, from 2025-05-07 14:50 UTC to 2025-05-07 18:17 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named In App Workflows, Sheets, Forms, Dashboards.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.