- Level
- confirmed
- Worst impact
- Degraded
- Components
- Sheets, Forms, Reports, Dashboards
- Down Index
- 20of 100
What to do
Check whether you use Smartsheet Sheets, Forms, Reports, Dashboards. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 17m it lasted.
Anything that failed between 2025-07-09 23:09 UTC and 2025-07-10 01:27 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 4
- investigating
We are currently investigating an issue where users may encounter an "Access Denied" error after creating assets such as sheets, reports, dashboards, or workspaces. While the assets are being created successfully, this error may appear temporarily when attempting to access them. Refreshing the page or waiting a few minutes typically resolves the issue. We are working to resolve this behavior and will provide updates as more information becomes available.
provider
- monitoring
A fix has been implemented, we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Starting at 3:30 PM PT on July 9, 2025, unusually high service load began causing intermittent delays in users being able to access newly created assets \(sheets, reports, dashboards, forms\). While the assets were still created, users may have seen permission errors when initially trying to view them. The high load source was identified and, once cleared, the service began recovering with access fully restored by 4:21 PM PT.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a2a9dc3ba8
Is Smartsheet still down?
No, this incident was resolved 2025-07-10 01:27 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 17m, from 2025-07-09 23:09 UTC to 2025-07-10 01:27 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Sheets, Forms, Reports, Dashboards.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.