- Level
- confirmed
- Worst impact
- Degraded
- Components
- Sheets
- Down Index
- 22of 100
What to do
Check whether you use Smartsheet Sheets. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 1m it lasted.
Anything that failed between 2026-05-27 17:50 UTC and 2026-05-28 00:51 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On May 27, 2026, from approximately 8:30 AM to 2:00 PM PDT, some customers were unable to load sheets, receiving the error, "We're having trouble reaching Smartsheet right now." This was caused by an unexpectedly high volume of simultaneous database requests triggered when loading configuration data for sheets with forms containing numerous column options. Under elevated traffic, this pattern generated hundreds of parallel queries, overwhelming the affected database cluster's read capacity. We resolved the issue by scaling database read capacity and routing traffic away from the affected infrastructure. To prevent recurrence, we are implementing changes to: * Redesign how column option data is fetched to reduce load. * Better distributing database traffic and protecting database capacity during periods of high usage. * Improving monitoring and tooling to detect and respond to issues faster. We know how critical our services are to our customers and apologize for any impact this incident may have had on you and your business. We promise that we will do everything we can to learn from this event and use it to drive improvement across our services to ensure that Smartsheet is a partner that can be counted on to deliver. We know that your success—and your continued trust in Smartsheet—depends on it.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-bdd7a3b3c7
Is Smartsheet still down?
No, this incident was resolved 2026-05-28 00:51 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
7h 1m, from 2026-05-27 17:50 UTC to 2026-05-28 00:51 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Sheets.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.