- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Asset Upload
- Down Index
- 30of 100
What to do
Check whether you use Smartsheet Asset Upload. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 5m it lasted.
Anything that failed between 2025-07-07 01:25 UTC and 2025-07-07 04:29 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 4
- identified
We've identified an issue with the primary file uploading service and are switching to the backup. You may notice a temporary UI change until the primary service is restored.
provider
- monitoring
A mitigation has been implemented. You may notice a temporary UI change, and some cloud uploading options will be unavailable until the primary service is restored.
provider
- resolved
This incident is resolved.
provider
- postmortem
Starting at 3:55 PM PT on July 9, 2025, we were alerted to an issue affecting the file upload functionality within Brandfolder. Users experienced degraded performance when attempting to upload files, due to a failure in the primary file upload service. Upon investigation, a mitigation was implemented by redirecting traffic to a backup service. During this period, users may have noticed a temporary UI change and limited access to certain cloud upload options. The service began stabilizing after the mitigation, with full functionality restored shortly thereafter. We continue to monitor the system and are reviewing the root cause to prevent future occurrences.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-bf86cf88ae
Is Smartsheet still down?
No, this incident was resolved 2025-07-07 04:29 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
3h 5m, from 2025-07-07 01:25 UTC to 2025-07-07 04:29 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Asset Upload.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.