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Smartsheet

Smartsheet add-ons for Google is not working

Partial outage Lasted 12h 41m · started · Smartsheet's page

Level
confirmed
Worst impact
Partial outage
Components
Third Party Integrations
Down Index
33of 100

What to do

  • Check whether you use Smartsheet Third Party Integrations. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 12h 41m it lasted.

    Anything that failed between 2026-06-10 22:21 UTC and 2026-06-11 11:02 UTC may need a replay.
  • Subscribe to Smartsheet's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Smartsheet 5

  1. investigating

    We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

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  2. identified

    The issue has been identified and a fix is being implemented.

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  3. monitoring

    The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.

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  4. resolved

    This incident has been resolved.

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  5. postmortem

    **The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-c201d333da

Is Smartsheet still down?

No, this incident was resolved 2026-06-11 11:02 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.

How long did it last?

12h 41m, from 2026-06-10 22:21 UTC to 2026-06-11 11:02 UTC, by the times Smartsheet posted.

What was affected?

Smartsheet named Third Party Integrations.

What caused it?

Smartsheet hasn't published a root cause. If it does, it shows here.

Where does this come from?

Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.