- Level
- confirmed
- Worst impact
- Partial outage
- Components
- REST API, Calendar, Data Shuttle, Control Center, Dynamics Connector, Sheets, Jira Connector, Datamesh, Dynamic View, Salesforce Connector, Pivot, Tableau Connector, ServiceNow Connector, WorkApps, DataTable, Third Party Integrations
- Down Index
- 35of 100
What to do
Check whether you use Smartsheet REST API, Calendar, Data Shuttle, Control Center and 12 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 47m it lasted.
Anything that failed between 2026-07-30 14:54 UTC and 2026-07-30 17:41 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 6
- investigating
We are investigating slowness and timeout errors in Smartsheet, impacting sheets, premium apps, connectors, and API. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
provider
- identified
We have identified the issue responsible for the Smartsheet slowness and timeout issue and are implementing a fix. We will provide frequent updates until we reach a monitoring status.
provider
- monitoring
We are observing stability being restored for Smartsheet, Premium Apps, Connectors, and API. We are continuing to monitor it closely to confirm full service stability. We will provide an update once resolution is confirmed.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On July 30, 2026, between approximately 11:00 and 15:57 UTC, some customers could not load sheets and experienced API timeouts. This also affected Control Center, Table View, Timeline and Board views, Reports, Dashboards, Forms, Dynamic View, and Bridge integrations. The cause was a backend service that came under heavy CPU load during the morning traffic ramp-up. Its automated health checks began removing overloaded instances faster than replacements could come online, and the service's minimum capacity setting was too low to absorb the loss. Our engineers resolved the issue by raising the service's capacity limits, which restored healthy capacity and returned performance to normal within minutes. No data was lost. We have permanently raised the capacity floor, and we are tuning the health checks, adding earlier infrastructure-level monitoring, and building a runbook to prevent and speed recovery from similar issues.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c39a5a2b9d
Is Smartsheet still down?
No, this incident was resolved 2026-07-30 17:41 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 47m, from 2026-07-30 14:54 UTC to 2026-07-30 17:41 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named REST API, Calendar, Data Shuttle, Control Center and 12 more.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.