Data Shuttle

What to do

• Check whether you use Smartsheet Data Shuttle. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 1m it lasted.

  Anything that failed between 2025-08-27 13:43 UTC and 2025-08-27 17:44 UTC may need a replay.

• Subscribe to Smartsheet's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Smartsheet 5

1. investigatingAug 27, 2025, 1:43 PM UTC

   We are currently investigating some customer reports of slow performance with Data Shuttle . We will continue to provide frequent updates as we work towards resolution.

   provider

2. investigatingAug 27, 2025, 1:44 PM UTC

   We are continuing to investigate this issue.

   provider

3. monitoringAug 27, 2025, 2:47 PM UTC

   A fix has been Implemented and we are monitoring the results.

   provider

4. resolvedAug 27, 2025, 5:44 PM UTC

   This incident has been resolved.

   provider

5. postmortemAug 27, 2025, 5:44 PM UTC

   On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI. Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and resolve the problem, and full service was restored at 7:47 a.m. PDT. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

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Corrections

None so far.

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