- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Insights
- Down Index
- 33of 100
What to do
Check whether you use Smartsheet Insights. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 24d 20h it lasted.
Anything that failed between 2026-02-27 21:55 UTC and 2026-03-24 17:57 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 8
- identified
We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
We are continuing to work on restoring full service.
provider
- identified
A fix is being implemented. An update will be shared once completed.
provider
- identified
We are finalizing the fix for this issue and will have an update shortly.
provider
- monitoring
We have implemented the fix fully and we are monitoring for stability.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On February 25, 2026, a data synchronization issue was identified in Brandfolder's reporting infrastructure. The logical replication pipeline between the production database and the analytics data layer fell out of sync, which caused stale or missing data in Insights dashboards, subscription page metrics, and the Insights Data Connector. Standard monthly reports were proactively paused on February 27 to prevent delivery of inaccurate data, and a partial outage was posted to the status page. Engineering began rebuilding the replication pipeline, but encountered multiple failures during the data catch-up process due to the volume of data \(~5TB\) and recurring initialization errors. The replication pipeline was stabilized on March 16 and data began flowing to the analytics layer. The team then identified and resolved gaps in session data for specific dates, re-ran the affected data pipeline jobs, and verified data parity between the production database and analytics systems. Standard reporting was resumed on March 24, 2026, and the incident was resolved the same day. All previously missed reports have been generated and delivered. To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for the replication pipeline, adding automated data health checks, and documenting recovery runbooks to reduce future resolution time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-cca550e7ed
Is Smartsheet still down?
No, this incident was resolved 2026-03-24 17:57 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
24d 20h, from 2026-02-27 21:55 UTC to 2026-03-24 17:57 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Insights.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.