A few Smartsheet services are not sending out emails

What to do

• Check whether you use Smartsheet Email Notifications. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 3m it lasted.

  Anything that failed between 2025-11-11 00:19 UTC and 2025-11-11 01:22 UTC may need a replay.

• Subscribe to Smartsheet's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Smartsheet 5

1. investigatingNov 11, 2025, 12:19 AM UTC

   We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.

   provider

2. investigatingNov 11, 2025, 12:19 AM UTC

   We are continuing to investigate this issue.

   provider

3. monitoringNov 11, 2025, 12:37 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedNov 11, 2025, 1:22 AM UTC

   This incident has been resolved.

   provider

5. postmortemNov 19, 2025, 9:21 PM UTC

   On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.

   provider

Corrections

None so far.

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