- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Email Notifications, REST API, Calendar, Smartsheet Login, In App Workflows, Admin Center, Data Shuttle, Single Sign On ( Company Credentials ), Control Center, In App Notifications, Bridge by Smartsheet, Event Reporting API, Dynamics Connector, Sheets, Jira Connector, Datamesh, Sign in via Google, Sharing, Messaging App Notifications, User and Group Management, Payments & Licensing, Dynamic View, Sign in via Microsoft Azure AD, Forms, Conversations, Salesforce Connector, Reports, Pivot, Sign in via Apple ID, Activity Log, Tableau Connector, Dashboards, ServiceNow Connector, WorkApps, DataTable
- Down Index
- 40of 100
What to do
Check whether you use Smartsheet Email Notifications, REST API, Calendar, Smartsheet Login and 31 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 57m it lasted.
Anything that failed between 2025-04-30 05:37 UTC and 2025-04-30 08:34 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.
provider
- identified
We have identified mitigations for the issue and are taking action to resolve. The service is beginning to recover and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.
provider
- monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
provider
- resolved
This incident has been resolved
provider
- postmortem
Starting at 10:15 PM Pacific Time on April 29th, 2025, some users experienced unexpected errors when logging in, navigating the application, or using the premium apps and API. Our engineering teams identified an issue with our load balancers and took mitigative action. The service fully recovered at 11:20 PM.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-dcd16fab68
Is Smartsheet still down?
No, this incident was resolved 2025-04-30 08:34 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 57m, from 2025-04-30 05:37 UTC to 2025-04-30 08:34 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Email Notifications, REST API, Calendar, Smartsheet Login and 31 more.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.