- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Attachments, Smartsheet Brandfolder Integration, Bridge by Smartsheet, Core Application, Sign in via Google, Asset Upload, Asset Upload - SFTP, File Library, SmartCDN, Brandguide, Integrations, Insights, Content Automation Platform, Content Automation APIs, Content Automation Rendering Services, Content Automation Templating, Content Automation Integrations
- Down Index
- 36of 100
What to do
Check whether you use Smartsheet Attachments, Smartsheet Brandfolder Integration, Bridge by Smartsheet, Core Application and 13 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 26m it lasted.
Anything that failed between 2025-06-12 18:54 UTC and 2025-06-12 23:21 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 9
- investigating
Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
provider
- identified
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e7df8fa8ac
Is Smartsheet still down?
No, this incident was resolved 2025-06-12 23:21 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
4h 26m, from 2025-06-12 18:54 UTC to 2025-06-12 23:21 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Attachments, Smartsheet Brandfolder Integration, Bridge by Smartsheet, Core Application and 13 more.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.