- Level
- confirmed
- Worst impact
- Partial outage
- Components
- REST API, Smartsheet Login, Attachments, Smartsheet Brandfolder Integration, Desktop App, Single Sign On ( Company Credentials ), Webhooks, Mobile App, Document Builder, Core Application, AI Tools, Sheets, Sign in via Google, Document Proofing, API Access Tokens, Asset Upload, Sign in via Microsoft Azure AD, Forms, Asset Upload - SFTP, File Library, Reports, Sign in via Apple ID, SmartCDN, Dashboards, Brandguide, Integrations, Insights, Search, Content Automation Platform, Content Automation APIs, Content Automation Rendering Services, Content Automation Templating, Content Automation Integrations
- Down Index
- 39of 100
What to do
Check whether you use Smartsheet REST API, Smartsheet Login, Attachments, Smartsheet Brandfolder Integration and 29 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 17m it lasted.
Anything that failed between 2025-07-16 00:27 UTC and 2025-07-16 02:45 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 4
- investigating
We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.
provider
- monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application. Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal service, leading to widespread service degradation. Traffic was immediately adjusted, and the affected services were scaled to restore stability. Full service functionality was restored by approximately 5:28
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f962eafa56
Is Smartsheet still down?
No, this incident was resolved 2025-07-16 02:45 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
2h 17m, from 2025-07-16 00:27 UTC to 2025-07-16 02:45 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named REST API, Smartsheet Login, Attachments, Smartsheet Brandfolder Integration and 29 more.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.