Email-to-Case Temporarily Disabled

What to do

• Check whether you use Snyk Support Portal. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 14h it lasted.

  Anything that failed between 2026-06-08 15:47 UTC and 2026-06-10 06:22 UTC may need a replay.

• Subscribe to Snyk's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=snyk works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Snyk 3

1. identifiedJun 8, 2026, 3:47 PM UTC

   Please note that the ability to create or reply to cases via email has been temporarily turned off. If you need to log a new issue or update an existing case, please do so directly through the ticketing portal. We will let you know as soon as email functionality is restored. Thank you for your patience!

   provider

2. monitoringJun 9, 2026, 2:13 PM UTC

   We have re-enabled the email-to-case feature, allowing customers to create and reply to cases via email. Monitoring is now underway to ensure the services remains stable.

   provider

3. resolvedJun 10, 2026, 6:22 AM UTC

   Services have remained unaffected during our monitoring period. The Snyk Incident Response has been stood down.

   provider

Corrections

None so far.

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