Snyk Support portal degradation

What to do

• Check whether you use Snyk Support Portal. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 5m it lasted.

  Anything that failed between 2026-10-23 03:56 UTC and 2026-10-23 10:02 UTC may need a replay.

• Subscribe to Snyk's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=snyk works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Snyk 3

1. identifiedOct 23, 2026, 3:56 AM UTC

   Snyk Support portal is experiencing a degradation of service. Users may not be able to log in to the portal at support.snyk.io to create or view support cases. Other options to create support cases may also be impacted. We have identified that this appears to be due to a related incident on the 3rd party provider. We will monitor and provide updates as they are available.

   provider

2. monitoringOct 23, 2026, 6:20 AM UTC

   The 3rd party provider has implemented a fix, and initial testing indicates that it is successful. The Snyk Support portal should now be available, however we'll keep monitoring for a short period to ensure full service is maintained

   provider

3. resolvedOct 23, 2026, 10:02 AM UTC

   There have been no further interruptions to our service, declaring the incident as resolved.

   provider

Corrections

None so far.

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