Gateway API (Lookup API) Failure Increase in United States

Summary

Twilio says customers may be seeing failure responses for Lookup API transactions in the United States. The provider has identified the cause and is working to resolve the issue. The next update is expected within 1 hour.

Written by anthropic/claude-haiku-5.5 from Twilio's own updates.

What to do

• Check whether you use Twilio Lookup SIM Swap in us. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Fail over away from us if you can, or switch to a fallback provider.

  Otherwise back off retries and queue work, so you don't add load while it recovers.

• Watch Twilio's own updates; this page re-reads them every minute.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 2

1. investigatingNov 15, 2026, 2:18 PM UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. identifiedNov 15, 2026, 2:27 PM UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

Corrections

None so far.

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