- Level
- confirmed
- Worst impact
- Operational
- Regions
- eu, us
Summary
The provider says the Chatlayer platform in the EU and US regions had an outage from 2026-11-07 22:34 UTC to 2026-11-08 00:20 UTC, during which requests in those regions may have failed. The incident is resolved.
Written by anthropic/claude-haiku-5.5 from Sinch's own updates.
What to do
Check whether you use Sinch in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-11-08 01:51 UTC and 2026-11-08 01:45 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 1
- resolved
We are writing to inform you regarding an incident that affected our Chatlayer platform in the EU and US regions during the below time-frame. Incident Start Time: 2026-11-07 22:34 UTC Incident End Time: 2026-11-08 00:20 UTC During the incident you may have experienced failed requests in the affected regions. If you have any further questions or concerns, please reach out to support@sinch.com.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e64b2ccffc
Is Sinch still down?
No, this incident was resolved 2026-11-08 01:45 UTC. For Sinch's live state, see https://down.guide/providers/sinch.
How long did it last?
0m, from 2026-11-08 01:51 UTC to 2026-11-08 01:45 UTC, by the times Sinch posted.
What was affected?
Sinch named in eu, us.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.