- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS - EMEA
- Regions
- eu
Summary
Sinch says it is seeing delivery issues in France on Bouygues Telecom, with missing or late delivery receipts, starting 2026-11-09 12:07 UTC. Sinch says a fix has been implemented and it is monitoring the results.
Written by anthropic/claude-haiku-5.5 from Sinch's own updates.
What to do
Check whether you use Sinch SMS - EMEA in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 13h 59m it lasted.
Anything that failed between 2026-11-09 14:02 UTC and 2026-11-10 04:00 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 6
- investigating
We are currently observing delivery issues in France - Bouygues Telecom Incident Start Time: 2026-11-09 12:07 UTC Impact: Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved. Incident Start Time: 2026-11-09 12:07 UTC Incident End Time: 2026-11-10 01:40 UTC
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f531ce40af
Is Sinch still down?
No, this incident was resolved 2026-11-10 04:00 UTC. For Sinch's live state, see https://down.guide/providers/sinch.
How long did it last?
13h 59m, from 2026-11-09 14:02 UTC to 2026-11-10 04:00 UTC, by the times Sinch posted.
What was affected?
Sinch named SMS - EMEA in eu.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.