Elevated Realtime Publish Errors - eu-west-1

What to do

• Check whether you use Ably Europe (Ireland) in eu, eu-west-1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 41m it lasted.

  Anything that failed between 2025-07-18 14:58 UTC and 2025-07-18 15:40 UTC may need a replay.

• Subscribe to Ably's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=ably works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Ably 4

1. investigatingJul 18, 2025, 2:58 PM UTC

   We're experiencing an elevated level of realtime publish errors in eu-west-1 and are currently looking into the issue.

   provider

2. investigatingJul 18, 2025, 2:58 PM UTC

   We're experiencing an elevated level of realtime publish errors in eu-west-1 and are looking into the issue.

   provider

3. investigatingJul 18, 2025, 3:23 PM UTC

   We are continuing to investigate an elevated level of realtime publish errors in eu-west-1 for a single customer. There is no wider impact.

   provider

4. resolvedJul 18, 2025, 3:40 PM UTC

   We have identified the issue which relates to an internal error rate. While this was elevated, there was no impact to customers.

   provider

Corrections

None so far.

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