EU Only Endpoint Issues

What to do

• Check whether you use Ably in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2023-07-10 11:30 UTC and 2023-07-10 11:30 UTC may need a replay.

• Subscribe to Ably's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=ably works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Ably 1

1. resolvedJul 10, 2023, 11:30 AM UTC

   We are having issues with EU only endpoints and are currently investigating 10th Jul 12:07 PM We have identified the root cause and the issue is fully resolved. Ably EU routing is now working as expected. The root cause of the issue related to DNS records for our eu-central region and temporary disablement of our eu-west region. Ably EU routing DNS includes two sites, namely eu-west and eu-central. The eu-central DNS record was incorrect and when disabling our eu-west site, DNS records for EU regions thus did not return valid IP addresses resulting in service disruption. Clients using Ably's EU environment client option, and anyone with ATM DNS with EU-only routing enabled were affected. The issue has been rectified and EU only endpoints are now working.

   provider

Corrections

None so far.

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