High pusher, pubnub and mqtt adaptor error rate

What to do

• Check whether you use Ably Asia-Pacific (Singapore), Asia Pacific (Sydney), Europe (Ireland), Europe (Frankfurt) and 3 more in apac, au, eu, eu-west-1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 33m it lasted.

  Anything that failed between 2025-11-25 11:38 UTC and 2025-11-25 12:11 UTC may need a replay.

• Subscribe to Ably's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=ably works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Ably 4

1. monitoringNov 25, 2025, 11:38 AM UTC

   There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected

   provider

2. monitoringNov 25, 2025, 12:01 PM UTC

   There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.

   provider

3. monitoringNov 25, 2025, 12:04 PM UTC

   We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.

   provider

4. resolvedNov 25, 2025, 12:11 PM UTC

   The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.

   provider

Corrections

None so far.

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