Negative Balance Error

What to do

• Check whether you use AssemblyAI Asynchronous API, Streaming API, Playground, Billing and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 55m it lasted.

  Anything that failed between 2026-02-25 19:39 UTC and 2026-02-25 21:34 UTC may need a replay.

• Subscribe to AssemblyAI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=assemblyai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from AssemblyAI 3

1. investigatingFeb 25, 2026, 7:39 PM UTC

   We are currently investigating a billing issue affecting a small number of customer accounts. Impacted accounts are receiving a negative balance via the API, which is preventing transcription requests from completing and returning errors instead. Our team is actively working to identify and correct all affected accounts. We apologize for the disruption this has caused to your workflows and will provide updates as the investigation progresses.

   provider

2. identifiedFeb 25, 2026, 8:34 PM UTC

   Our team has identified the root cause of the negative balance error currently affecting a small number of accounts. A fix is actively being rolled out and we will continue to monitor the situation closely until full resolution is confirmed.

   provider

3. resolvedFeb 25, 2026, 9:34 PM UTC

   The negative balance error affecting a small number of accounts has been resolved. This issue was an unintentional error that occurred as a result of our ongoing billing system migration. Our team is continuing to monitor the situation to ensure full stability. We apologize for any disruption this caused and thank you for your patience.

   provider

Corrections

None so far.

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