- Level
- confirmed
- Worst impact
- Degraded
- Components
- Billing
- Down Index
- 30of 100
What to do
Check whether you use AssemblyAI Billing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 25m it lasted.
Anything that failed between 2026-02-28 19:19 UTC and 2026-02-28 20:44 UTC may need a replay.Subscribe to AssemblyAI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=assemblyai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from AssemblyAI 2
- investigating
We are aware of an issue that caused unexpected multiple auto-refill charges for a subset of customers using Universal-3-Pro today, February 28, 2025. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
provider
- resolved
The billing issue that caused unexpected multiple auto-refill charges for a subset of Universal-3-Pro customers on February 28, 2025, has been resolved. Refunds have been issued to the affected customers.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-35d8795349
Is AssemblyAI still down?
No, this incident was resolved 2026-02-28 20:44 UTC. For AssemblyAI's live state, see https://down.guide/assemblyai.
How long did it last?
1h 25m, from 2026-02-28 19:19 UTC to 2026-02-28 20:44 UTC, by the times AssemblyAI posted.
What was affected?
AssemblyAI named Billing.
What caused it?
AssemblyAI hasn't published a root cause. If it does, it shows here.
Where does this come from?
AssemblyAI's official status page, https://status.assemblyai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.