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AssemblyAI

Degraded New Account Signup and Account Provisioning

Degraded Lasted 1h 14m · started · AssemblyAI's page

Level
confirmed
Worst impact
Degraded
Components
Dashboard
Down Index
30of 100

What to do

  • Check whether you use AssemblyAI Dashboard. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 14m it lasted.

    Anything that failed between 2026-05-27 21:00 UTC and 2026-05-27 22:13 UTC may need a replay.
  • Subscribe to AssemblyAI's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=assemblyai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from AssemblyAI 3

  1. investigating

    We are currently experiencing degraded performance with new account signups and provisioning due to an upstream issue with our billing provider. Existing accounts and API usage are unaffected. New users may experience errors or delays when creating an account. Our team is actively working with our provider to resolve the issue and will provide updates as more information becomes available.

    provider

  2. monitoring

    Account signups and upgrades have recovered and we are seeing successful new account creation. Our team is continuing to monitor and clean up a small number of affected accounts. We will provide a final update once fully resolved.

    provider

  3. resolved

    Processes are continuing to work normally, and all affected accounts have been fixed, so we are not moving this issue to resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-9de67f84ab

Is AssemblyAI still down?

No, this incident was resolved 2026-05-27 22:13 UTC. For AssemblyAI's live state, see https://down.guide/assemblyai.

How long did it last?

1h 14m, from 2026-05-27 21:00 UTC to 2026-05-27 22:13 UTC, by the times AssemblyAI posted.

What was affected?

AssemblyAI named Dashboard.

What caused it?

AssemblyAI hasn't published a root cause. If it does, it shows here.

Where does this come from?

AssemblyAI's official status page, https://status.assemblyai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.