Some Android shoppers on headless storefronts may be unable to reach checkout

What to do

• Check whether you use BigCommerce Storefront. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 11m it lasted.

  Anything that failed between 2026-10-26 12:07 UTC and 2026-10-26 14:18 UTC may need a replay.

• Subscribe to BigCommerce's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from BigCommerce 2

1. investigatingOct 26, 2026, 12:07 PM UTC

   We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a likely cause of this issue and is now applying a fix.

   provider

2. resolvedOct 26, 2026, 2:18 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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