Some products are not searchable in Storefront

What to do

• Check whether you use BigCommerce Storefront. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 52m it lasted.

  Anything that failed between 2026-11-04 18:41 UTC and 2026-11-04 20:32 UTC may need a replay.

• Subscribe to BigCommerce's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from BigCommerce 3

1. investigatingNov 4, 2026, 6:41 PM UTC

   The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.

   provider

2. identifiedNov 4, 2026, 7:12 PM UTC

   The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.

   provider

3. resolvedNov 4, 2026, 8:32 PM UTC

   The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

   provider

Corrections

None so far.

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