[Medium] Issues Accessing the Admin Console Dashboard

What to do

• Check whether you use Box Admin Console & Functionality. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 19m it lasted.

  Anything that failed between 2026-03-25 11:44 UTC and 2026-03-25 14:03 UTC may need a replay.

• Subscribe to Box's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=box works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Box 4

1. investigatingMar 25, 2026, 11:44 AM UTC

   Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.

   provider

2. identifiedMar 25, 2026, 12:23 PM UTC

   Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

   provider

3. monitoringMar 25, 2026, 1:36 PM UTC

   Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.

   provider

4. resolvedMar 25, 2026, 2:03 PM UTC

   After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

   provider

Corrections

None so far.

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