- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Box AI
- Down Index
- 28of 100
What to do
Check whether you use Box Box AI. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 27m it lasted.
Anything that failed between 2026-06-01 00:58 UTC and 2026-06-01 02:25 UTC may need a replay.Subscribe to Box's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=box works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Box 5
- investigating
We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.
provider
- identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
provider
- monitoring
Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.
provider
- resolved
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
provider
- postmortem
_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On May 31, 2026 between 5:00pm PDT and 6:41pm PDT, some customers may have experienced errors or degraded performance when using Box AI features, including failures to generate AI responses or slower-than-expected behavior. The issue affected only AI-related capabilities and did not impact general file access. The disruption was caused by an outage with a third-party AI provider that led to failed AI requests. Service was restored once the provider issue was resolved and normal AI request processing resumed. We are reviewing our third-party dependencies and operational practices to reduce the risk of similar interruptions in the future. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team
provider
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Corrections
None so far.
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Questions about DWN-26143ec510
Is Box still down?
No, this incident was resolved 2026-06-01 02:25 UTC. For Box's live state, see https://down.guide/box.
How long did it last?
1h 27m, from 2026-06-01 00:58 UTC to 2026-06-01 02:25 UTC, by the times Box posted.
What was affected?
Box named Box AI.
What caused it?
Box hasn't published a root cause. If it does, it shows here.
Where does this come from?
Box's official status page, https://status.box.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.