[Medium] Issues with Box Search

What to do

• Check whether you use Box Search. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 35m it lasted.

  Anything that failed between 2026-04-27 17:36 UTC and 2026-04-27 19:11 UTC may need a replay.

• Subscribe to Box's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=box works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Box 6

1. investigatingApr 27, 2026, 5:36 PM UTC

   Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.

   provider

2. investigatingApr 27, 2026, 5:37 PM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingApr 27, 2026, 5:51 PM UTC

   Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

   provider

4. identifiedApr 27, 2026, 5:52 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

5. monitoringApr 27, 2026, 6:17 PM UTC

   Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.

   provider

6. resolvedApr 27, 2026, 7:11 PM UTC

   After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

   provider

Corrections

None so far.

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