- Level
- confirmed
- Worst impact
- Degraded
- Components
- Files Page
- Down Index
- 15of 100
What to do
Check whether you use Box Files Page. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 25m it lasted.
Anything that failed between 2026-08-19 11:38 UTC and 2026-08-19 12:03 UTC may need a replay.Subscribe to Box's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=box works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Box 3
- investigating
Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.
provider
- monitoring
Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact.
provider
- resolved
After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d354011a97
Is Box still down?
No, this incident was resolved 2026-08-19 12:03 UTC. For Box's live state, see https://down.guide/box.
How long did it last?
25m, from 2026-08-19 11:38 UTC to 2026-08-19 12:03 UTC, by the times Box posted.
What was affected?
Box named Files Page.
What caused it?
Box hasn't published a root cause. If it does, it shows here.
Where does this come from?
Box's official status page, https://status.box.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.