[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]

What to do

• Check whether you use Front O365 in us, us-west-1, us-west-2. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 41m it lasted.

  Anything that failed between 2026-09-14 08:20 UTC and 2026-09-14 11:01 UTC may need a replay.

• Subscribe to Front's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=front works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Front 5

1. investigatingSep 14, 2026, 8:20 AM UTC

   We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.

   provider

2. investigatingSep 14, 2026, 9:00 AM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingSep 14, 2026, 9:39 AM UTC

   We have established that channel sync error rate is <1%, but remains above our expected baseline rate. We are continuing to investigate.

   provider

4. monitoringSep 14, 2026, 10:13 AM UTC

   We are seeing error rates return to normal. We are continuing to monitor the health of our systems.

   provider

5. resolvedSep 14, 2026, 11:01 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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