[us-west-1] High API latency currently causing delays

What to do

• Check whether you use Front App, Real time events, API and integrations in us, us-west-1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 26m it lasted.

  Anything that failed between 2026-11-04 16:24 UTC and 2026-11-04 17:50 UTC may need a replay.

• Subscribe to Front's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=front works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Front 6

1. investigatingNov 4, 2026, 4:24 PM UTC

   We are experiencing elevated API latency and delays in message processing. As a result, new messages may take longer than expected to appear in inboxes, and some operations may be delayed due to backlogs in our processing queues.

   provider

2. identifiedNov 4, 2026, 4:26 PM UTC

   The issue has been identified and we are currently working to restore performance

   provider

3. monitoringNov 4, 2026, 4:42 PM UTC

   We have applied a fix and currently monitoring our systems.

   provider

4. monitoringNov 4, 2026, 4:45 PM UTC

   Systems are returning to normal. Most processing queues have cleared, and API latency has recovered to normal levels. A few services are still working through remaining backlogs, so some customers may continue to experience delays. We are monitoring recovery closely.

   provider

5. monitoringNov 4, 2026, 5:11 PM UTC

   All systems have returned to normal. API latency is back to normal levels and all queues have drained. We will continue monitoring to ensure stability.

   provider

6. resolvedNov 4, 2026, 5:50 PM UTC

   The incident has been resolved

   provider

Corrections

None so far.

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