Delays receiving emails from Gmail and Office channels in [us-west-2]

What to do

• Check whether you use Front Gmail, O365 in us, us-west-2. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 54m it lasted.

  Anything that failed between 2026-02-23 15:17 UTC and 2026-02-23 18:10 UTC may need a replay.

• Subscribe to Front's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=front works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Front 5

1. investigatingFeb 23, 2026, 3:17 PM UTC

   Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.

   provider

2. investigatingFeb 23, 2026, 3:51 PM UTC

   Delays have been reduced, but remain slightly elevated. We are continuing to investigate.

   provider

3. investigatingFeb 23, 2026, 4:36 PM UTC

   Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).

   provider

4. monitoringFeb 23, 2026, 4:48 PM UTC

   Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.

   provider

5. resolvedFeb 23, 2026, 6:10 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.