API Latency [eu-west-1][by_company_00006]

What to do

• Check whether you use Front App, API and integrations in eu, eu-west-1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 48m it lasted.

  Anything that failed between 2025-09-01 14:05 UTC and 2025-09-01 17:52 UTC may need a replay.

• Subscribe to Front's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=front works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Front 5

1. investigatingSep 1, 2025, 2:05 PM UTC

   We are currently investigating reports of increased latency affecting a subset of customers in the EU region. Impact: Some customers in EU may experience slower response times or intermittent delays when using our app. Not all customers in this region are affected.

   provider

2. investigatingSep 1, 2025, 2:05 PM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedSep 1, 2025, 2:53 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

4. monitoringSep 1, 2025, 3:02 PM UTC

   Response times are stabilizing, though we continue to actively monitor the situation to ensure the issue is fully resolved.

   provider

5. resolvedSep 1, 2025, 5:52 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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