Front: Some Canadian customers are experiencing degraded messaging capability

What to do

Check whether you use Front App, SMTP (non-Gmail / O365), Gmail, O365. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 1d 2h it lasted.
Anything that failed between 2025-10-09 21:29 UTC and 2025-10-11 00:20 UTC may need a replay.
Subscribe to Front's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=front works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingOct 9, 2025, 9:29 PM UTC
Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.
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investigatingOct 9, 2025, 9:36 PM UTC
We are continuing to investigate this issue.
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investigatingOct 9, 2025, 10:14 PM UTC
We are continuing to investigate this issue.
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investigatingOct 9, 2025, 11:19 PM UTC
We are still investigating the issue and searching for the root cause.
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investigatingOct 10, 2025, 2:15 AM UTC
We are continuing to investigate this issue, and are yet to identify a root cause Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. We will update this page as soon as we have more information
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monitoringOct 10, 2025, 5:39 PM UTC
We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance
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resolvedOct 11, 2025, 12:20 AM UTC
We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app
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Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Front still down?

No, this incident was resolved 2025-10-11 00:20 UTC. For Front's live state, see https://down.guide/front.

How long did it last?

1d 2h, from 2025-10-09 21:29 UTC to 2025-10-11 00:20 UTC, by the times Front posted.

What was affected?

Front named App, SMTP (non-Gmail / O365), Gmail, O365.

What caused it?

Front hasn't published a root cause. If it does, it shows here.

Where does this come from?

Front's official status page, https://www.frontstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.