Front: Delays in sending and receiving Gmail messages [gmail]

What to do

Check whether you use Front Gmail in us, us-west-2. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 3h 47m it lasted.
Anything that failed between 2024-09-13 15:38 UTC and 2024-09-13 19:25 UTC may need a replay.
Subscribe to Front's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=front works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingSep 13, 2024, 3:38 PM UTC
We're observing problems sending and receiving some messages on Gmail channels in the us-west-2 region. We're working on identifying the root cause.
provider
investigatingSep 13, 2024, 3:52 PM UTC
We are continuing to investigate this issue, which seems to be related to Gmail's rate limiting mechanisms. We're seeing some impact across multiple regions.
provider
investigatingSep 13, 2024, 4:35 PM UTC
We are continuing to see message delays, and are rescaling our internal queues globally to help mitigate the issue.
provider
investigatingSep 13, 2024, 4:57 PM UTC
We are beginning to see a gradual increase in successful deliveries. We are continuing to monitor the situation, as well as replaying deliveries that have been delayed by the original incident.
provider
identifiedSep 13, 2024, 5:22 PM UTC
We are on the recovery path now and are focused on draining the backlog of delayed messages.
provider
monitoringSep 13, 2024, 5:44 PM UTC
We are continuing to drain the backlog and will be doing so for the next couple hours.
provider
monitoringSep 13, 2024, 6:38 PM UTC
Continuing to drain the backlog
provider
monitoringSep 13, 2024, 7:19 PM UTC
Some channels are still experiencing delays as we import the backlog of messages received while Gmail was experiencing an outage
provider
resolvedSep 13, 2024, 7:25 PM UTC
All channels should be back to normal now.
provider

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None so far.

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Is Front still down?

No, this incident was resolved 2024-09-13 19:25 UTC. For Front's live state, see https://down.guide/front.

How long did it last?

3h 47m, from 2024-09-13 15:38 UTC to 2024-09-13 19:25 UTC, by the times Front posted.

What was affected?

Front named Gmail in us, us-west-2.

What caused it?

Front hasn't published a root cause. If it does, it shows here.

Where does this come from?

Front's official status page, https://www.frontstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.