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Front

Mobile app: Google sign in flow broken

Partial outage Lasted 3d 15h · started · Front's page

Level
confirmed
Worst impact
Partial outage
Components
App
Regions
us
Down Index
37of 100

What to do

  • Check whether you use Front App in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3d 15h it lasted.

    Anything that failed between 2025-09-19 18:40 UTC and 2025-09-23 09:48 UTC may need a replay.
  • Subscribe to Front's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=front works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Front 6

  1. investigating

    We've have received reports of the google sign in flow failing to redirect back to the mobile app successfully, and have been able to reproduce the issue We are currently investigating the problem

    provider

  2. investigating

    We have isolated the issue to iOS devices, Android customers should be unaffected Continuing to investigate

    provider

  3. identified

    We've identified the issue, and are still working on a fix. In the meantime we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state

    provider

  4. identified

    We've released a new version of the app (5.69.1) that fixes the behavior in some cases, but does not fully address the issue. We are in progress on a full fix. For clients still unable to login we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state

    provider

  5. monitoring

    We've implemented a fix - you can download the latest version from the app store (5.69.2) to test. Please let us know if you experience any issues on this version

    provider

  6. resolved

    We have confirmed reports that the latest version of the iOS app (5.69.2) addresses the issue. If you run into login issues, ensure you've updated to the latest version, and reach out if the problem persists.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ae420dc7b4

Is Front still down?

No, this incident was resolved 2025-09-23 09:48 UTC. For Front's live state, see https://down.guide/front.

How long did it last?

3d 15h, from 2025-09-19 18:40 UTC to 2025-09-23 09:48 UTC, by the times Front posted.

What was affected?

Front named App in us.

What caused it?

Front hasn't published a root cause. If it does, it shows here.

Where does this come from?

Front's official status page, https://www.frontstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.