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Grafana Cloud

Prometheus writes in prod-eu-west-3 are degraded

Major outage Lasted 29d 5h · started · Grafana Cloud's page

Level
confirmed
Worst impact
Major outage
Components
Azure Netherlands - prod-eu-west-3: Ingestion
Regions
eu, eu-west-3
Down Index
53of 100

What to do

  • Check whether you use Grafana Cloud Azure Netherlands - prod-eu-west-3: Ingestion in eu, eu-west-3. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 29d 5h it lasted.

    Anything that failed between 2026-03-25 14:11 UTC and 2026-04-23 20:07 UTC may need a replay.
  • Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Grafana Cloud 10

  1. investigating

    The metric writes issue reported in https://status.grafana.com/incidents/gfshj17lxj5z is still ongoing. Our Engineering team is actively investigating this and we will provide further updates as our investigation progresses.

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  2. investigating

    We are continuing to investigate this issue.

    provider

  3. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  4. monitoring

    We are continuing to monitor the previously impacted environments.

    provider

  5. monitoring

    We are continuing to monitor this through the weekend.

    provider

  6. monitoring

    We are continuing to monitor for any further issues.

    provider

  7. monitoring

    We are still seeing intermittent issues and continue to seek a resolution

    provider

  8. monitoring

    We have deployed mitigation and seen improvement in write failures over the past week. We are still seeing intermittent spikes in latency and continue to monitor.

    provider

  9. monitoring

    We are continuing to monitor for any further issues.

    provider

  10. resolved

    This incident has been resolved. Thank you for your patience.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-0cb34d78a8

Is Grafana Cloud still down?

No, this incident was resolved 2026-04-23 20:07 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.

How long did it last?

29d 5h, from 2026-03-25 14:11 UTC to 2026-04-23 20:07 UTC, by the times Grafana Cloud posted.

What was affected?

Grafana Cloud named Azure Netherlands - prod-eu-west-3: Ingestion in eu, eu-west-3.

What caused it?

Grafana Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.