- Level
- confirmed
- Worst impact
- Degraded
- Components
- Incident Management and Response (IRM)
What to do
Check whether you use Grafana Cloud Incident Management and Response (IRM). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 13d 19h it lasted.
Anything that failed between 2026-10-05 16:17 UTC and 2026-10-19 11:40 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 8
- investigating
We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or phone calls as notifications.
provider
- identified
The issue has been identified. We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share. Users should configure mobile push or phone calls as notifications.
provider
- identified
This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this. Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.
provider
- identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
provider
- identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
provider
- identified
SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
provider
- identified
SMS delivery to Bangladesh has been restored. SMS delivery to Thailand is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
provider
- resolved
Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.
provider
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Corrections
None so far.
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Questions about DWN-2f5f6ee7a7
Is Grafana Cloud still down?
No, this incident was resolved 2026-10-19 11:40 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
13d 19h, from 2026-10-05 16:17 UTC to 2026-10-19 11:40 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named Incident Management and Response (IRM).
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.