- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Incident Management and Response (IRM)
- Regions
- latam
What to do
Check whether you use Grafana Cloud Incident Management and Response (IRM) in latam. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2d 8h it lasted.
Anything that failed between 2026-11-02 00:36 UTC and 2026-11-04 08:45 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 5
- investigating
We are currently investigating an issue impacting Voice calls to Brazil for IRM. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.
provider
- investigating
We are continuing to work on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.
provider
- investigating
Our efforts towards a resolution continues. We encourage usage of SMS and mobile push as alternative way in the meantime. Thank you for your patience.
provider
- investigating
We are starting to see signs of recovery therefore some users might see voice calls working fine for them, but the issue is not fully resolved yet. We are continuing our efforts towards a complete resolution and an update will follow as soon as we have more info. We encourage usage of SMS and mobile push as alternative notification mechanism in the meantime.
provider
- resolved
Brazil calls recovered at about 13:00 UTC on 3 November. At this point, we are marking the incident as resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2fe274926c
Is Grafana Cloud still down?
No, this incident was resolved 2026-11-04 08:45 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
2d 8h, from 2026-11-02 00:36 UTC to 2026-11-04 08:45 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named Incident Management and Response (IRM) in latam.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.