- Level
- confirmed
- Worst impact
- Degraded
- Components
- Incident Management and Response (IRM)
- Regions
- us
- Down Index
- 27of 100
What to do
Check whether you use Grafana Cloud Incident Management and Response (IRM) in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2d 16h it lasted.
Anything that failed between 2026-07-10 20:27 UTC and 2026-07-13 13:00 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 5
- investigating
We are aware of an issue in the latest mobile app release that is causing some users to be signed out and asked to log in again. We have reproduced the behavior and are investigating and working on a fix. We will share another update as soon as we have more information.
provider
- investigating
Our investigation has narrowed the impact to version 2.39.4 of the Grafana mobile app on iOS. Users should avoid upgrading to this version until an updated release is available. As a precaution, we also recommend ensuring you have alternative notification methods configured (such as SMS, email, or phone calls) if you rely on mobile push notifications for alerting. We are actively working on a resolution and will provide another update as soon as more information is available.
provider
- identified
A fix has been submitted for review and will be released as Grafana Mobile v2.39.5 once it is approved. If your app is currently on v2.39.3, we recommend not upgrading to v2.39.4 and instead waiting for v2.39.5 to become available. Users who have already been signed out by this issue can log back into the app and continue using it. We will provide another update once v2.39.5 is available.
provider
- monitoring
A new iOS mobile app version (v2.39.5) has been released, which includes a fix for this issue. We are monitoring the rollout and its impact to ensure the issue has been fully resolved. If you continue to experience any problems after updating to the latest version, please let us know.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-45a0368f01
Is Grafana Cloud still down?
No, this incident was resolved 2026-07-13 13:00 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
2d 16h, from 2026-07-10 20:27 UTC to 2026-07-13 13:00 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named Incident Management and Response (IRM) in us.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.