- Level
- confirmed
- Worst impact
- Degraded
- Components
- Incident Management and Response (IRM)
What to do
Check whether you use Grafana Cloud Incident Management and Response (IRM). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6d 2h it lasted.
Anything that failed between 2026-10-13 09:23 UTC and 2026-10-19 11:39 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 4
- investigating
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
provider
- investigating
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
provider
- investigating
Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
provider
- resolved
Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-58e7ee4300
Is Grafana Cloud still down?
No, this incident was resolved 2026-10-19 11:39 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
6d 2h, from 2026-10-13 09:23 UTC to 2026-10-19 11:39 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named Incident Management and Response (IRM).
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.