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Grafana Cloud

Grafana rulers crash-looping on prometheus

Degraded Lasted 5h 6m · started · Grafana Cloud's page

Level
confirmed
Worst impact
Degraded
Components
AWS US East (OH) - prod-us-east-0: Rule Evaluation, AWS US West - prod-us-west-0: Rule Evaluation
Regions
us, us-east-0, us-east-2, us-west-0
Down Index
37of 100

What to do

  • Check whether you use Grafana Cloud AWS US East (OH) - prod-us-east-0: Rule Evaluation, AWS US West - prod-us-west-0: Rule Evaluation in us, us-east-0, us-east-2, us-west-0. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 5h 6m it lasted.

    Anything that failed between 2026-07-08 12:17 UTC and 2026-07-08 17:23 UTC may need a replay.
  • Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Grafana Cloud 3

  1. investigating

    We are investigating issues with the grafana-ruler service on prod-us-east-2 and prod-us-west-0 which are causing periodic crash conditions. A code fix is currently being deployed to mitigate this

    provider

  2. monitoring

    We are in the process of rolling out the fix. Our engineers are monitoring the progress.

    provider

  3. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-637f52aca1

Is Grafana Cloud still down?

No, this incident was resolved 2026-07-08 17:23 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.

How long did it last?

5h 6m, from 2026-07-08 12:17 UTC to 2026-07-08 17:23 UTC, by the times Grafana Cloud posted.

What was affected?

Grafana Cloud named AWS US East (OH) - prod-us-east-0: Rule Evaluation, AWS US West - prod-us-west-0: Rule Evaluation in us, us-east-0, us-east-2, us-west-0.

What caused it?

Grafana Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.