- Level
- confirmed
- Worst impact
- Degraded
- Components
- AWS Germany - prod-eu-west-4
- Regions
- eu, eu-west-4
What to do
Check whether you use Grafana Cloud AWS Germany - prod-eu-west-4 in eu, eu-west-4. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 24m it lasted.
Anything that failed between 2026-09-09 11:27 UTC and 2026-09-09 13:51 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 3
- investigating
We are investigating elevated database load affecting infrastructure supporting a subset of Grafana Cloud instances in the AWS Germany region (prod-eu-west-4). Affected users may experience slow responses when accessing Grafana. We will provide an update as more information becomes available.
provider
- monitoring
A fix has been implemented and we have been seeing recovery to the affected region. We will continue to monitor.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-68e3189476
Is Grafana Cloud still down?
No, this incident was resolved 2026-09-09 13:51 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
2h 24m, from 2026-09-09 11:27 UTC to 2026-09-09 13:51 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named AWS Germany - prod-eu-west-4 in eu, eu-west-4.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.