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down.guideby Sazabi
Grafana Cloud
DWN-8d2b3a3103Grafana CloudResolved

Authentication API Database Down in prod-eu-west-2 and prod-eu-west-4

Partial outage Lasted 40m · started · Grafana Cloud's page

Level
confirmed
Worst impact
Partial outage
Components
AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-4
Regions
eu, eu-west-2, eu-west-4
Down Index
38of 100

What to do

  • Check whether you use Grafana Cloud AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-4 in eu, eu-west-2, eu-west-4. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 40m it lasted.

    Anything that failed between 2026-03-20 15:00 UTC and 2026-03-20 15:41 UTC may need a replay.

  • Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Grafana Cloud 3

  1. investigating

    We are currently investigating an issue impacting the main database for Authentication API's in the prod-eu-west-2 region. Writes are currently failing, but reads are operational.

    provider

  2. investigating

    We have observed impact in prod-eu-west-4 as well.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-8d2b3a3103

Is Grafana Cloud still down?

No, this incident was resolved 2026-03-20 15:41 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.

How long did it last?

40m, from 2026-03-20 15:00 UTC to 2026-03-20 15:41 UTC, by the times Grafana Cloud posted.

What was affected?

Grafana Cloud named AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-4 in eu, eu-west-2, eu-west-4.

What caused it?

Grafana Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

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