- Level
- confirmed
- Worst impact
- Degraded
- Components
- AWS US East (VA) - prod-us-east-3
- Regions
- us, us-east-3
What to do
Check whether you use Grafana Cloud AWS US East (VA) - prod-us-east-3 in us, us-east-3. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 59m it lasted.
Anything that failed between 2026-09-30 12:40 UTC and 2026-09-30 15:39 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 5
- investigating
We are investigating elevated latency and a small number of failed requests for Grafana Cloud Logs in AWS US East (VA). Some customers writing logs to this region may see delayed ingestion or occasional write errors. We are actively investigating and will share more as we learn it. Next update by 13:38 UTC.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
We have identified a contributing factor to the elevated latency and are rolling out a mitigation to increase write capacity in AWS US East (VA). We continue to investigate a related, longer-running pattern. Next update by 14:40 UTC.
provider
- identified
An additional brief recurrence affected a small number of requests after our mitigation was deployed, though impact was smaller than earlier today. We continue to monitor and investigate a related, longer-running pattern. Next update by 15:40 UTC.
provider
- resolved
Between 12:09 and 15:39 UTC on September 30, Grafana Cloud Logs in AWS US East (VA) experienced intermittent elevated latency and a small number of failed requests. Impact has returned to normal levels and all services are operating as expected. Thank you for your patience.
provider
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Corrections
None so far.
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Questions about DWN-9acd1d9e61
Is Grafana Cloud still down?
No, this incident was resolved 2026-09-30 15:39 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
2h 59m, from 2026-09-30 12:40 UTC to 2026-09-30 15:39 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named AWS US East (VA) - prod-us-east-3 in us, us-east-3.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.