- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Incident Management and Response (IRM)
- Down Index
- 33of 100
What to do
Check whether you use Grafana Cloud Incident Management and Response (IRM). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 20h 10m it lasted.
Anything that failed between 2026-09-22 14:57 UTC and 2026-09-23 11:07 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 5
- investigating
We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
provider
- identified
The issue has been identified, and we are working on a fix.
provider
- monitoring
A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
provider
- monitoring
The fix has been deployed to the majority of deployments. We continue to monitor progress.
provider
- resolved
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9c23eb19a4
Is Grafana Cloud still down?
No, this incident was resolved 2026-09-23 11:07 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
20h 10m, from 2026-09-22 14:57 UTC to 2026-09-23 11:07 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named Incident Management and Response (IRM).
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.